Our services for you

As a visitor, you will find all the important information you need for your visit to the fair here: travel and parking options, information on accessibility, details of cloakrooms and lockers, shuttle services and much more. Our service team will be happy to answer any further questions you may have.



Many roads lead to SMM. Choose yours - we will give you all the important information you need.

Shuttles & Services

Relaxed to the SMM. We offer various shuttle services to make your arrival and stay as pleasant as possible: the SMM Ground Shuttle, the SMM Parking Shuttle and the SMM Hotel Shuttle.

Services on-site

Cloakroom and lockers

Cloakrooms and lockers are available in Foyer / East Entrance.

The charge payable at the cloakroom per item of clothing is EUR 2.00 (luggage: EUR 3.00). Lockers are available in two different sizes, on payment of EUR 1.00 per locker.

The Cloakrooms are open from one hour before the official opening hours until one hour after the official closing hours. Contents of suitcases, bags and clothes are not covered by insurance. Please also check the general terms and conditions on-site.


Infocounters are available here:

  • Foyer Entrance East, Tel. +49 40 3569-6399
  • Foyer Entrance Central, EG, Tel. +49 40 3569-6599
  • Foyer Entrance South, Tel. +49 40 3569-6499
  • Foyer Entrance West, Tel. +49 40 3569-6299

WLAN on the exhibition grounds

With your WLAN-enabled device you can surf the exhibition grounds free of charge.

More details


All information for visitors with reduced mobility (parking spaces, WC, lifts,...) can be found here.

Catering at the fair site

There’s something for every appetite – from small snacks to complete business meals. You can indulge in culinary treats at the Hamburg Fair site.

More information


Really practical: the service of all-new SMM App. It allows you to prepare for your visit to the trade fair in the best possible way - and all important information is always at hand on site