This is where we answer frequently asked questions

If you have a question which is not answered here, please contact our Service Centre by phone or e-mail.


FAQs for visitors

SMM has been postponed to the period from 2 until 5 February 2021. It was originally planned for 8 to 11 September 2020.

We expect the trade fair to run its normal course over the four days, but we reserve the right to shorten the duration of the event if deemed appropriate.

The new dates will be announced on the SMM website, through the SMM social media channels, as well as in industry media and the general press. Furthermore, each registered visitor will receive an e-mail notifying them of the new dates.

Visitor tickets already purchased and ticket codes redeemed online will remain valid for the postponed SMM.

We are sorry we cannot provide any information on contracts with third-party providers because Hamburg Messe und Congress GmbH is not a party to these contracts.

Please direct any further questions to our visitor service by sending an e-mail to besucherservice(at)hamburg-messe(dot)de, or ring us up at +49 40 35 69 0.

No legal claims may be derived from the information contained in this overview. We shall not be held liable for any errors or omissions. Revised 05-05-2020